The age of digital business requires continuous review of strategy and best in class execution.

Read more about Digital Transformation Strategies

Digital transformation has fast become a required element of every organization’s strategy – both to capitalize on exciting new opportunities and to avoid digital disruption.

At Globe North we believe digital transformation is a continuous cycle requiring agile, rapid innovation.  Winning solutions begin with a focus on creating new value, require strong process insight and leverage state-of-the-art technology to transform performance and customer experience.   Key to success is harnessing the power of data to anticipate customer needs and facilitate machine learning.  The pace of evolving digital capabilities requires building capabilities, competencies and capacity within organizations and across ecosystems.

 

Digital Transformation Toolkit

ROBOTIC PROCESS AUTOMATION

Robotic Process Automation is technology that makes it simple to configure software “robots” to emulate and integrate the actions of a human interacting within digital systems to execute a business process.

MACHINE LEARNING

Machine learning is a method of data analysis that automates analytical model building. It is a branch of artificial intelligence based on the idea that systems can learn from data, identify patterns and make decisions with minimal human intervention.

NATURAL LANGUAGE PROCESSING

Natural language processing (NLP) is a subfield of linguistics, computer science, information engineering, and artificial intelligence concerned with the interactions between computers and human (natural) languages, in particular how to program computers to process and analyze large amounts of natural language data.

OPTICAL CHARACTER RECOGNITION

Optical character recognition (OCR) is the electronic or mechanical conversion of images of typed, handwritten or printed text into machine-encoded text, whether from a scanned document or a  photo

MACHINE VISION

Machine vision is the ability of a computer to see; it employs one or more video cameras, analog-to-digital conversion (ADC) and digital signal processing (DSP). The resulting data goes to a computer or robot controller. Machine vision is similar in complexity to voice recognition.

CONVERSATIONAL AI

Conversational AI is the use of messaging apps, speech-based digital assistants, and chatbots to automate communication while creating personalized customer experiences. Conversational AI is becoming possible due to the rapidly advancing capability of messaging apps and voice assistant platforms fueled by artificial intelligence.

Challenges in Digital Transformation

  • Focusing on technology vs customer & process first
  • Balancing speed with governance
  • What to do inside vs. leveraging external partners
  • Knowing how to engage employees in automation
  • Preparing to manage digital as well as human resources
  • Getting to scale in automation
  • Realizing benefit
  • Deciding where to start

At Globe North we help organizations surface and address these challenges in the design, launch & optimization of their digital transformation initiatives.

Digital Strategy Services

Digital Landscape – What are the latest developments in digital capabilities?  How are these being leveraged to transform your industry or in other industries with similar processes?  How well are you positioned to capitalize on these developments?

Transformation Roadmap – What could your customer’s and employees experience look like in a digitally transformed world?  What tools in the digital toolkit will be needed to get you there?  What internal competencies and external partnerships are required?

Strategy Execution – How are digital iniatives governed? Do you need a Digital Center of Excellence?  How are you engaging your customers and employees in your digital journey?  What is your scheme for benefit realization?

To learn more about how strategy design and execution is key to your organization’s success with digital transformation contact us here.