ConferencesDigital TransformationRobotic Process Automation

Optimize or Automate? How RPA is redefining Rapid Cycle Improvement

Do you optimize first or dive right into automation?  To most the answer is obvious. It isn’t. Recently I chaired a Process Excellence conference for the OPEX Exchange in San Diego where leading companies from Financial Services, Pharma, Healthcare and other industries as well as BPM providers and top consulting firms participated in a workshop on that very question. We had all heard the expression, “automating a bad process just produces bad outcomes faster," so a quick poll of the group produced a clear consensus: optimize first, then automate. For decades, applying technology to improve the way business processes worked was no small undertaking, whether done through internal development or external purchase of an application or platform. From ideation to imp...

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Digital TransformationStrategy

Transformation is a Journey – You’re Going to Need a Roadmap

Why are vacations usually more fun than transformation programs? We don't start a family vacation by getting in a car and driving, we start by deciding where we want to go and determining if we should drive, fly, or maybe take a cruise.  We have a conversation about what kind of vacation we can afford and get input from the kids on where they would like to go.  We then pull all this together into a plan with a clear destination, a way to get there and a price we are willing to pay for the experience. Unfortunately that is a lot more than can be said of many transformation programs.  Too often they feel like a dream, or is it a nightmare, where we wake up on a plane headed we don't know where with no idea how we got on board.  But it is clear we are flyin...

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Building a Culture of Process Excellence

Is your workforce empowered to design, build and deliver value needed - and adapt to change quickly? Real change is 99% about culture.  The culture in which changes to process and technology are implemented will either accelerate or undermine the change process.   Effective Change Management requires engaging your teams in and preparing them for change, not just communicating about it. Globe North has provided solutions  to help drive change at all levels of organizations public and private.  Let us help retool or jump start your employee engagement program, building a culture of process excellence. Lean Culture Rapidly deploy Lean concepts and tools throughout your organization, empowering teams at all levels to continuously improve the value they produce,...

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Digital TransformationStrategy

Of Autos & Apples – Vision and Strategy in the Digital Age

In our work with companies around the world I am amazed at how few have a real strategy for capitalizing on and dealing with the challenges posed by digital disruption. On the product front companies are looking to either take cost out of existing services by automating them or offer "new services" which are really no more than online versions of their old ones. On the workforce front, many organizations are playing defense in the automation game, downplaying the possibility of job loss to current employees while scrambling to hire and retain talent needed to get on top of the digital wave. Industry leaders would love to have the same cultural affinity for all things digital possessed by the digital natives. They would also prefer not to have to deal with the problem of what to do with all

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Digital OAISS 2019 London Rocked!

It was a pleasure to co-chair and keynote at #digitaloaiss London this year hosted by  the Institute for Robotic Process Automation and Artificial Intelligence.  Thank you to all our great speakers and panelists! Key takeaways - We are reaching tipping point where AI will so transform our world that we cannot afford to take a “wait and see” approach.  AI must be part of our strategies NOW. Number of bots deployed is  a poor indicator of initiative success. It’s like measuring number of people hired. It’s what they are doing, the value they add that matters. Successful RPA ROI to date is much more about enabling scale than taking cost out. Linked In posting on Digital OAISS 2019...

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ConferencesDigital TransformationStrategyUncategorized

Key Takeaways from The Second Annual Digital Convergence Conference

It was a privilege to co-chair again at the 2nd annual Digital Convergence Conference in New York this week hosted by the Outsourcing Institute (OI) and the Institute for Robotic Process Automation and Artificial Intelligence (IRPA).  Here are some key takeaways from our outstanding industry speakers, panelists and moderators: There is no straight road to digital transformation. There are many twists and turns, challenges and changes along the way. Top to bottom alignment and persistence are key to progress.  Getting all your data to the cloud has had tremendous benefits but it’s what we do with it now that will be game changing - feeding analytics and fueling machine learning. A year ago we talked about RPA as an entry point to Intelligent Automation. N...

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AuomationDigital Transformation

Socially Responsible Automation

Those who study human history and those making it as they invent our digital future are similarly struggling with the question how will the rise of machine intelligence change the world of human work.  Yes new jobs are being created and ones not yet imagined are sure to come.  But as machines move up the learning curve more and more types of work will shift to being performed by bots and work still done by humans will be transformed, digitally augmented, performed side by side with digital teammates.   Optimists point to a future where new found leisure liberates us to be more creative, engaging more with each other.  Pessimists warn of a world where without some sort of universal basic income current disparity could soar to unprecedented levels. We have always been remarkable tool makers

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Digital TransformationEnterprise Process ManagementStrategyUncategorized

Blockchain and You – Taking a Process View

Gartner’s 2018 survey of CIO’s found most companies do not yet have plans to adopt blockchain and only 1 percent have implemented the technology in one form or another.  Most have heard of Bitcoin but beyond cryptocurrency many may not have a sense of potential use cases in their businesses. But companies having a hard time figuring out how blockchain fits into their existing business processes may well soon be disrupted by startups leveraging digital ledgers in wholly new offerings. Increasing your blockchain awareness is key to reducing the threat of disruption and to including blockchain as as element in digital transformation for your organization. In this article we provide a brief primer on what blockchain is, benefits of blockchain and then take a process vie...

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Virgin’s Almond Platform: Radical Transparency via Blockchain

“Blockgeeks” rejoice! Virgin has shown the way with its new Almond platform to achieving “radical transparency” while maintaining security across its retail supply chain using #blockchain. Consumers will be able to use their phone to scan a barcode on a product and trace it all the way back to the origin points of its ingredients. Almond demonstrates the possibilities to transform the experience of consumers, increase brand loyalty and generate data on point of use by providing them with instant insight on product origins. #digitaltransformation #retail #supplychain #strategy #customerexperience #cx #customerloyalty #food #food industry Virgin's Almond Platform: Radical Transparency via Blockchain Image credit: Almond...

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The Powers of Why and Whoa – Key themes from OPEX 2018 in Braselton GA

Thank you to all the outstanding speakers and to our participants at the #OPEXExchange at the lovely Chateau Elan in Braselton, GA! Themes that emerged: The remarkable new capabilities of intelligent automation, analytics and the internet of things have fast become essential components in the transformation toolkit. To leverage this power requires a deep understanding of process. But as cool as these new technologies are it is still all about people, the customers we serve, the employees that design and deliver service. We empower people with the ability to see the work, and the waste and take action to continuously improve. We engage them in an environment that is respectful, rewarding and fun! We connect with and motivate people by sharing stories that touch them emotiona...

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