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Digital OAISS 2019 London Rocked!

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It was a pleasure to co-chair and keynote at #digitaloaiss London this year hosted by  the Institute for Robotic Process Automation and Artificial Intelligence.  Thank you to all our great speakers and panelists! Key takeaways – We are reaching tipping point where AI will so transform our world that we cannot afford to take a […]

Conferences

Key Takeaways from The Second Annual Digital Convergence Conference

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It was a privilege to co-chair again at the 2nd annual Digital Convergence Conference in New York this week hosted by the Outsourcing Institute (OI) and the Institute for Robotic Process Automation and Artificial Intelligence (IRPA).  Here are some key takeaways from our outstanding industry speakers, panelists and moderators: There is no straight road to digital transformation. […]

Digital Transformation

Alignment of Process Management and Digital Transformation

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Nearly all businesses are continuously looking for ways to become more efficient and more productive.  Many organizations are looking to digital transformation to help with this. To get the full benefit from digital transformation, automation initiatives should be built on the foundation of a sound process management system.  Process Management refers to aligning processes with organizational mission […]

Auomation

Socially Responsible Automation

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Those who study human history and those making it as they invent our digital future are similarly struggling with the question how will the rise of machine intelligence change the world of human work.  Yes new jobs are being created and ones not yet imagined are sure to come.  But as machines move up the […]

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The Powers of Why and Whoa – Key themes from OPEX 2018 in Braselton GA

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Thank you to all the outstanding speakers and to our participants at the #OPEXExchange at the lovely Chateau Elan in Braselton, GA! Themes that emerged: The remarkable new capabilities of intelligent automation, analytics and the internet of things have fast become essential components in the transformation toolkit. To leverage this power requires a deep understanding […]

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Wrong turns on the Digital journey

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8 Common Wrong Turns made in Digital Transformation: 1) Mistaking deploying digital technology for having a digital strategy 2) Limiting focus of automation initiatives to cost reduction and scale, missing the opportunity to enhance the customer experience 3) Assuming digital is about one capability, like RPA, instead of recognizing power of digital mashups to transform an end […]

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AI- The key to Scaling Cyber Defense

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Cybersecurity has become a core responsibility of and capability required for all institutions large and small, public and private. As the world moves to becoming completely connected through the Internet of Things the amount of types of data available to organizations is increasing exponentially, but so is the number of entry points, putting a strain on […]

Conferences

Lessons from London

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LESSONS FROM LONDON – takeaways from the OI/IRPA AI OAISS #DigitalTransformation event in London last week: – AI expected to create nearly $4 trillion in new value by 2022. – Digital Strategy is not about technology, but how customer experience  & process capability can be transformed by technology.   – Bot Career Path accelerating- fueled by […]