Digital Transformation

Preparing for the Digital Workforce

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Much of what has been written, for good reason, on the subject of automation is about the potential impact on jobs, with topics including: How many jobs will be lost? What type of jobs are most or least likely to go first? How can one defend one’s role against the specter of creeping automation? There […]

Conferences

Optimize or Automate? How RPA is redefining Rapid Cycle Improvement

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Do you optimize first or dive right into automation?  To most the answer is obvious. It isn’t. Recently I chaired a Process Excellence conference for the OPEX Exchange in San Diego where leading companies from Financial Services, Pharma, Healthcare and other industries as well as BPM providers and top consulting firms participated in a workshop on […]

Uncategorized

Process Lead Automation

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Process Led Automation Making Digital Transformation Work for You and Your CustomersDigital transformation is dramatically transforming the landscape of business process outsourcing.  Automating out manual work in services the way manufacturing automated assembly lines offers the prospect of reducing variation, increasing velocity, reducing cost and improving quality – all at the same time. The “robots” […]

Digital Transformation

Vanderbilt on Digital Disruption

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Cornelius Vanderbilt’s success as an entrepreneur is legendary, but our interest in him should be more than historic. Vanderbilt’s approach to long term strategy during a period of rapid technological change represents a free “How To” guide for business leaders in today’s Age of Digital Disruption. Taking a page from Vanderbilt’s book can help us […]

Lean

Straight-through Processing – Lean transaction flow comes of age

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STP Defined Straight through processing (STP) are transactions executed without human intervention within or across entities. Lean process design combined with enabling technologies have allowed data to be relayed across systems without re-keying, reducing time to process in some cases from days to seconds. Although not limited to financial services the term is often associated […]

Conferences

Bringing Agility to BPO Governance and Pricing – Webinar

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Digital BPO Webinar Series “Digital – The Key to Unlocking Operational Transformation” Bringing Agility to Governance & Pricing: September 13, 12:00-1:00 PM EST To become competitive, new approaches to contract governance and pricing are needed to complement increasingly digitalized and fast moving approaches to service delivery. This webinar will investigate the effectiveness of more agile […]