Conferences

Outsourcing Institute Hosts Interview with Gregory North on BPO and Digital Transformation

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Recently I had the opportunity to sit down with Outsourcing Institute President Daniel Goodstein for a virtual chat about trends in today’s BPO market, what digital disruption and transformation represent as challenges and opportunities for BPO clients and providers, and suggestions to maximize the potential for success at this key moment in the evolution of BPO. To watch […]

Conferences

Outsourcing Institute Holding Digital BPO Innovations Conference – Gregory North to Co-Chair

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The Digital BPO Innovations Conference being held in October in New York City is newly re-focused around the impact of Digital on BPO, to help industry leaders get together to discuss and strategize how the industry is rapidly evolving and enabling organizations to transform into digital enterprises. With a focus on the next wave of innovative […]

Conferences

Gregory North to Chair 2016 PEX Conference

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Gregory North will be the chair of this year’s Process Excellence Exchange conference, June 20-21, 2016 at the lovely Pinehurst Resort in North Carolina.    In addition to his duties as chairman, Gregory will be moderating a panel on Leadership in Organizational Transformation, and presenting a case study on Aligning Operating Models with Business Strategy. www.pexexchange.com Share […]

Lean

Gregory North leads the world’s largest Value Stream Mapping event for New York State Lean

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Last month New York State Lean took its award-winning program to new heights during a session in which more than eighty teams from agencies across state government worked in parallel to generate one hundred and fifteen value stream maps – in less than two hours!  I had the privilege of leading the event which was organized by NYS Lean Director Erika […]

Lean

New York State’s Lean Initiative Wins Citizens Budget Commission’s Prize for Public Service Innovation

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Governor Andrew M. Cuomo today announced that New York State’s Lean Initiative received the 2016 Citizens Budget Commission’s Prize for Public Service Innovation. The Lean Initiative is an innovative public-private partnership designed to make government more efficient and responsive, which has had widespread impact since its inception in late 2013. The CBC Prize is awarded […]

Uncategorized

Time for High Value Process Excellence

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Process is fundamental to the way we work and yet for too long it’s been confined to specialist quality or process improvement departments. Isn’t it time that process played a more prominent role in the boardroom? That seems to be happening in certain pockets of the industry as Xerox Business Services has appointed Gregory North […]