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Wrong turns on the Digital journey

8 Common Wrong Turns made in Digital Transformation:

1) Mistaking deploying digital technology for having a digital strategy

2) Limiting focus of automation initiatives to cost reduction and scale, missing the opportunity to enhance the customer experience

3) Assuming digital is about one capability, like RPA, instead of recognizing power of digital mashups to transform an end to end process

4) Not engaging key internal stakeholders at all levels of the organization

5) Failing to build competency to identify, test and deploy digital assets

6) Lacking systematic processes to prioritize opportunities, manage work in progress and track realization of benefits

7) Waiting until after bots are in production to start thinking about skills and tools needed to manage the digital workforce

8) Jumping to automation “solutions” without understanding the end-to-end process

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