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Wrong turns on the Digital journey

8 Common Wrong Turns made in Digital Transformation: 1) Mistaking deploying digital technology for having a digital strategy 2) Limiting focus of automation initiatives to cost reduction and scale, missing the opportunity to enhance the customer experience 3) Assuming digital is about one capability, like RPA, instead of recognizing power of digital mashups to transform an end to end process 4) Not engaging key internal stakeholders at all levels of the organization 5) Failing to build competency to identify, test and deploy digital assets 6) Lacking systematic processes to prioritize opportunities, manage work in progress and track realization of benefits 7) Waiting until after bots are in production to start thinking about skills and tools needed to manage the digital workforce 8...

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AI- The key to Scaling Cyber Defense

Cybersecurity has become a core responsibility of and capability required for all institutions large and small, public and private. As the world moves to becoming completely connected through the Internet of Things the amount of types of data available to organizations is increasing exponentially, but so is the number of entry points, putting a strain on cybersecurity teams to keep up. But keep up they must, because the things they are protecting – an organization’s digital assets are its most precious, the source of new insight, offers, business models – and future growth. To thrive in the 21st century organizations must be digital. To survive they must be digitally secure. Phrases used in cybersecurity like perimeter are often ones we usually associate with warfare. The anal...

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ConferencesDigital Transformation

Lessons from London

LESSONS FROM LONDON - takeaways from the OI/IRPA AI OAISS #DigitalTransformation event in London last week: - AI expected to create nearly $4 trillion in new value by 2022. - Digital Strategy is not about technology, but how customer experience  & process capability can be transformed by technology.   - Bot Career Path accelerating- fueled by data, analytics, cognitive and NLP - taking on new challenges, work we do not do today.   - Cloud is a game changing source of digital services, including AI.    - Automation COE's are moving beyond RPA, becoming R&D platforms from which AI applications are emerging.   - New operating models are required to take full advantage of digital.   - Process improvement outputs are key inputs to smart automation.   - Human/Dig...

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Gregory North gives keynote address at Dallas OAISS Conference – May 3

"It is completely overwhelming when you think digital strategy means finding something to do with every cool new tool in the ever changing digital toolkit.  But that’s not how it works.  Successful digital transformation starts with what isn’t changing – customer, process and culture.  You find a problem worth solving, bring to bear a mashup of these technologies, like IoT generating Big Data and Analytics through which AI learns and using NLP converses – and create new value.” Post on LinkedIn...

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Digital TransformationDigital WorkforceRobotic Process AutomationStrategy

Preparing for the Digital Workforce

Much of what has been written, for good reason, on the subject of automation is about the potential impact on jobs, with topics including: How many jobs will be lost? What type of jobs are most or least likely to go first? How can one defend one’s role against the specter of creeping automation? There is no question we face a tipping point with profound implications for our society and economy as cars and trucks go driverless, automated agents start taking customer calls, and bots process all that work in the back office. There is real fear that the rise of the robots signals that human may be on the decline, or at the very least, will have very little left to do and may require universal basic income just to get by.  But even though the percentage of work that ...

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ConferencesDigital TransformationRobotic Process Automation

Optimize or Automate? How RPA is redefining Rapid Cycle Improvement

Do you optimize first or dive right into automation?  To most the answer is obvious. It isn’t. Recently I chaired a Process Excellence conference for the OPEX Exchange in San Diego where leading companies from Financial Services, Pharma, Healthcare and other industries as well as BPM providers and top consulting firms participated in a workshop on that very question. We had all heard the expression, “automating a bad process just produces bad outcomes faster," so a quick poll of the group produced a clear consensus: optimize first, then automate. For decades, applying technology to improve the way business processes worked was no small undertaking, whether done through internal development or external purchase of an application or platform. From ideation to imp...

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Digital TransformationStrategy

Transformation is a Journey – You’re Going to Need a Roadmap

Why are vacations usually more fun than transformation programs? We don't start a family vacation by getting in a car and driving, we start by deciding where we want to go and determining if we should drive, fly, or maybe take a cruise.  We have a conversation about what kind of vacation we can afford and get input from the kids on where they would like to go.  We then pull all this together into a plan with a clear destination, a way to get there and a price we are willing to pay for the experience. Unfortunately that is a lot more than can be said of many transformation programs.  Too often they feel like a dream, or is it a nightmare, where we wake up on a plane headed we don't know where with no idea how we got on board.  But it is clear we are flyin...

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Process Lead Automation

Process Led Automation Making Digital Transformation Work for You and Your CustomersDigital transformation is dramatically transforming the landscape of business process outsourcing.  Automating out manual work in services the way manufacturing automated assembly lines offers the prospect of reducing variation, increasing velocity, reducing cost and improving quality – all at the same time. The “robots” here are not mechanical arms assembling autos, they are workflow tools armed with business rules automating repetitive tasks and routing the output to the next step in the process.  Where these technologies have been fully leveraged the result is processing without human intervention. For BPO providers whose business model is to do manual work for less this represents an exist...

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Digital TransformationStrategy

Vanderbilt on Digital Disruption

Cornelius Vanderbilt's success as an entrepreneur is legendary, but our interest in him should be more than historic. Vanderbilt's approach to long term strategy during a period of rapid technological change represents a free "How To" guide for business leaders in today's Age of Digital Disruption. Taking a page from Vanderbilt's book can help us sift through the dizzying array of technology choices and challenges, helping us to focus on what really matters in any enterprise - the mission. Master the mission and you master the market. The Steam Age The mission for Vanderbilt was transporting people and goods from point A to point B and through his life he proved the master at doing just that - better, faster, and cheaper than his competitors. He embarked on that mission as a boy - w

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Digital Transformation

Digital business requires rethinking an industry, not just your business

"If you can dream it, you can do it."  - Walt Disney Digital Business is here Digital business is here and it is already clear what an epic shift it is - in how we live and how we work. What is it? It is potential changes in the way consumers and businesses operate in a world in which all things are connected, those things produce data, and that data is available to be analyzed. Though still early days in this digital era, we can already sense a seismic change in our daily life, akin to the one experienced in the 1920's when electrification, telephony, radio and automobiles hit all at once. Watches that monitor our vital signs, communicating with our doctors Agents that surf the net for us, pointing out things we need to know Cars that drive themselves, available when and wher...

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