Conferences

Key Takeaways from The Second Annual Digital Convergence Conference

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It was a privilege to co-chair again at the 2nd annual Digital Convergence Conference in New York this week hosted by the Outsourcing Institute (OI) and the Institute for Robotic Process Automation and Artificial Intelligence (IRPA).  Here are some key takeaways from our outstanding industry speakers, panelists and moderators: There is no straight road to digital transformation. […]

Conferences

Lessons from London

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LESSONS FROM LONDON – takeaways from the OI/IRPA AI OAISS #DigitalTransformation event in London last week: – AI expected to create nearly $4 trillion in new value by 2022. – Digital Strategy is not about technology, but how customer experience  & process capability can be transformed by technology.   – Bot Career Path accelerating- fueled by […]

Conferences

Optimize or Automate? How RPA is redefining Rapid Cycle Improvement

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Do you optimize first or dive right into automation?  To most the answer is obvious. It isn’t. Recently I chaired a Process Excellence conference for the OPEX Exchange in San Diego where leading companies from Financial Services, Pharma, Healthcare and other industries as well as BPM providers and top consulting firms participated in a workshop on […]

Conferences

Bringing Agility to BPO Governance and Pricing – Webinar

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Digital BPO Webinar Series “Digital – The Key to Unlocking Operational Transformation” Bringing Agility to Governance & Pricing: September 13, 12:00-1:00 PM EST To become competitive, new approaches to contract governance and pricing are needed to complement increasingly digitalized and fast moving approaches to service delivery. This webinar will investigate the effectiveness of more agile […]

Conferences

Outsourcing Institute Hosts Interview with Gregory North on BPO and Digital Transformation

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Recently I had the opportunity to sit down with Outsourcing Institute President Daniel Goodstein for a virtual chat about trends in today’s BPO market, what digital disruption and transformation represent as challenges and opportunities for BPO clients and providers, and suggestions to maximize the potential for success at this key moment in the evolution of BPO. To watch […]

Conferences

Outsourcing Institute Holding Digital BPO Innovations Conference – Gregory North to Co-Chair

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The Digital BPO Innovations Conference being held in October in New York City is newly re-focused around the impact of Digital on BPO, to help industry leaders get together to discuss and strategize how the industry is rapidly evolving and enabling organizations to transform into digital enterprises. With a focus on the next wave of innovative […]

Conferences

Gregory North to Chair 2016 PEX Conference

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Gregory North will be the chair of this year’s Process Excellence Exchange conference, June 20-21, 2016 at the lovely Pinehurst Resort in North Carolina.    In addition to his duties as chairman, Gregory will be moderating a panel on Leadership in Organizational Transformation, and presenting a case study on Aligning Operating Models with Business Strategy. www.pexexchange.com Share […]