Conferences

Key Takeaways from The Second Annual Digital Convergence Conference

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It was a privilege to co-chair again at the 2nd annual Digital Convergence Conference in New York this week hosted by the Outsourcing Institute (OI) and the Institute for Robotic Process Automation and Artificial Intelligence (IRPA).  Here are some key takeaways from our outstanding industry speakers, panelists and moderators: There is no straight road to digital transformation. […]

Digital Transformation

Alignment of Process Management and Digital Transformation

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Nearly all businesses are continuously looking for ways to become more efficient and more productive.  Many organizations are looking to digital transformation to help with this. To get the full benefit from digital transformation, automation initiatives should be built on the foundation of a sound process management system.  Process Management refers to aligning processes with organizational mission […]

Auomation

Socially Responsible Automation

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Those who study human history and those making it as they invent our digital future are similarly struggling with the question how will the rise of machine intelligence change the world of human work.  Yes new jobs are being created and ones not yet imagined are sure to come.  But as machines move up the […]

Conferences

Lessons from London

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LESSONS FROM LONDON – takeaways from the OI/IRPA AI OAISS #DigitalTransformation event in London last week: – AI expected to create nearly $4 trillion in new value by 2022. – Digital Strategy is not about technology, but how customer experience  & process capability can be transformed by technology.   – Bot Career Path accelerating- fueled by […]

Digital Transformation

Preparing for the Digital Workforce

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Much of what has been written, for good reason, on the subject of automation is about the potential impact on jobs, with topics including: How many jobs will be lost? What type of jobs are most or least likely to go first? How can one defend one’s role against the specter of creeping automation? There […]

Conferences

Optimize or Automate? How RPA is redefining Rapid Cycle Improvement

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Do you optimize first or dive right into automation?  To most the answer is obvious. It isn’t. Recently I chaired a Process Excellence conference for the OPEX Exchange in San Diego where leading companies from Financial Services, Pharma, Healthcare and other industries as well as BPM providers and top consulting firms participated in a workshop on […]

Digital Transformation

Vanderbilt on Digital Disruption

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Cornelius Vanderbilt’s success as an entrepreneur is legendary, but our interest in him should be more than historic. Vanderbilt’s approach to long term strategy during a period of rapid technological change represents a free “How To” guide for business leaders in today’s Age of Digital Disruption. Taking a page from Vanderbilt’s book can help us […]