ConferencesDigital TransformationRobotic Process Automation

Optimize or Automate? How RPA is redefining Rapid Cycle Improvement

Do you optimize first or dive right into automation?  To most the answer is obvious. It isn’t. Recently I chaired a Process Excellence conference for the OPEX Exchange in San Diego where leading companies from Financial Services, Pharma, Healthcare and other industries as well as BPM providers and top consulting firms participated in a workshop on that very question. We had all heard the expression, “automating a bad process just produces bad outcomes faster," so a quick poll of the group produced a clear consensus: optimize first, then automate. For decades, applying technology to improve the way business processes worked was no small undertaking, whether done through internal development or external purchase of an application or platform. From ideation to imp...

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Digital TransformationStrategy

Transformation is a Journey – You’re Going to Need a Roadmap

Why are vacations usually more fun than transformation programs? We don't start a family vacation by getting in a car and driving, we start by deciding where we want to go and determining if we should drive, fly, or maybe take a cruise.  We have a conversation about what kind of vacation we can afford and get input from the kids on where they would like to go.  We then pull all this together into a plan with a clear destination, a way to get there and a price we are willing to pay for the experience. Unfortunately that is a lot more than can be said of many transformation programs.  Too often they feel like a dream, or is it a nightmare, where we wake up on a plane headed we don't know where with no idea how we got on board.  But it is clear we are flyin...

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Digital TransformationStrategy

Of Autos & Apples – Vision and Strategy in the Digital Age

In our work with companies around the world I am amazed at how few have a real strategy for capitalizing on and dealing with the challenges posed by digital disruption. On the product front companies are looking to either take cost out of existing services by automating them or offer "new services" which are really no more than online versions of their old ones. On the workforce front, many organizations are playing defense in the automation game, downplaying the possibility of job loss to current employees while scrambling to hire and retain talent needed to get on top of the digital wave. Industry leaders would love to have the same cultural affinity for all things digital possessed by the digital natives. They would also prefer not to have to deal with the problem of what to do with all

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ConferencesDigital TransformationStrategyUncategorized

Key Takeaways from The Second Annual Digital Convergence Conference

It was a privilege to co-chair again at the 2nd annual Digital Convergence Conference in New York this week hosted by the Outsourcing Institute (OI) and the Institute for Robotic Process Automation and Artificial Intelligence (IRPA).  Here are some key takeaways from our outstanding industry speakers, panelists and moderators: There is no straight road to digital transformation. There are many twists and turns, challenges and changes along the way. Top to bottom alignment and persistence are key to progress.  Getting all your data to the cloud has had tremendous benefits but it’s what we do with it now that will be game changing - feeding analytics and fueling machine learning. A year ago we talked about RPA as an entry point to Intelligent Automation. N...

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Digital TransformationLean

Alignment of Process Management and Digital Transformation

Nearly all businesses are continuously looking for ways to become more efficient and more productive.  Many organizations are looking to digital transformation to help with this. To get the full benefit from digital transformation, automation initiatives should be built on the foundation of a sound process management system.  Process Management refers to aligning processes with organizational mission and key competencies, designing and implementing process architectures, establishing process measurement systems that align with organizational goals, and building an infrastructure to manage processes effectively.  Having a process management  system in place will enable better implementation, sustainment, and continuous improvement of process performance...

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AuomationDigital Transformation

Socially Responsible Automation

Those who study human history and those making it as they invent our digital future are similarly struggling with the question how will the rise of machine intelligence change the world of human work.  Yes new jobs are being created and ones not yet imagined are sure to come.  But as machines move up the learning curve more and more types of work will shift to being performed by bots and work still done by humans will be transformed, digitally augmented, performed side by side with digital teammates.   Optimists point to a future where new found leisure liberates us to be more creative, engaging more with each other.  Pessimists warn of a world where without some sort of universal basic income current disparity could soar to unprecedented levels. We have always been remarkable tool makers

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Digital TransformationEnterprise Process ManagementStrategyUncategorized

Blockchain and You – Taking a Process View

Gartner’s 2018 survey of CIO’s found most companies do not yet have plans to adopt blockchain and only 1 percent have implemented the technology in one form or another.  Most have heard of Bitcoin but beyond cryptocurrency many may not have a sense of potential use cases in their businesses. But companies having a hard time figuring out how blockchain fits into their existing business processes may well soon be disrupted by startups leveraging digital ledgers in wholly new offerings. Increasing your blockchain awareness is key to reducing the threat of disruption and to including blockchain as as element in digital transformation for your organization. In this article we provide a brief primer on what blockchain is, benefits of blockchain and then take a process vie...

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ConferencesDigital Transformation

Lessons from London

LESSONS FROM LONDON - takeaways from the OI/IRPA AI OAISS #DigitalTransformation event in London last week: - AI expected to create nearly $4 trillion in new value by 2022. - Digital Strategy is not about technology, but how customer experience  & process capability can be transformed by technology.   - Bot Career Path accelerating- fueled by data, analytics, cognitive and NLP - taking on new challenges, work we do not do today.   - Cloud is a game changing source of digital services, including AI.    - Automation COE's are moving beyond RPA, becoming R&D platforms from which AI applications are emerging.   - New operating models are required to take full advantage of digital.   - Process improvement outputs are key inputs to smart automation.   - Human/Dig...

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Digital TransformationDigital WorkforceRobotic Process AutomationStrategy

Preparing for the Digital Workforce

Much of what has been written, for good reason, on the subject of automation is about the potential impact on jobs, with topics including: How many jobs will be lost? What type of jobs are most or least likely to go first? How can one defend one’s role against the specter of creeping automation? There is no question we face a tipping point with profound implications for our society and economy as cars and trucks go driverless, automated agents start taking customer calls, and bots process all that work in the back office. There is real fear that the rise of the robots signals that human may be on the decline, or at the very least, will have very little left to do and may require universal basic income just to get by.  But even though the percentage of work that ...

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ConferencesDigital TransformationRobotic Process Automation

Optimize or Automate? How RPA is redefining Rapid Cycle Improvement

Do you optimize first or dive right into automation?  To most the answer is obvious. It isn’t. Recently I chaired a Process Excellence conference for the OPEX Exchange in San Diego where leading companies from Financial Services, Pharma, Healthcare and other industries as well as BPM providers and top consulting firms participated in a workshop on that very question. We had all heard the expression, “automating a bad process just produces bad outcomes faster," so a quick poll of the group produced a clear consensus: optimize first, then automate. For decades, applying technology to improve the way business processes worked was no small undertaking, whether done through internal development or external purchase of an application or platform. From ideation to imp...

Read More