ConferencesDigital TransformationRobotic Process Automation

Optimize or Automate? How RPA is redefining Rapid Cycle Improvement

Do you optimize first or dive right into automation?  To most the answer is obvious. It isn’t. Recently I chaired a Process Excellence conference for the OPEX Exchange in San Diego where leading companies from Financial Services, Pharma, Healthcare and other industries as well as BPM providers and top consulting firms participated in a workshop on that very question. We had all heard the expression, “automating a bad process just produces bad outcomes faster," so a quick poll of the group produced a clear consensus: optimize first, then automate. For decades, applying technology to improve the way business processes worked was no small undertaking, whether done through internal development or external purchase of an application or platform. From ideation to imp...

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Digital TransformationDigital WorkforceRobotic Process AutomationStrategy

Preparing for the Digital Workforce

Much of what has been written, for good reason, on the subject of automation is about the potential impact on jobs, with topics including: How many jobs will be lost? What type of jobs are most or least likely to go first? How can one defend one’s role against the specter of creeping automation? There is no question we face a tipping point with profound implications for our society and economy as cars and trucks go driverless, automated agents start taking customer calls, and bots process all that work in the back office. There is real fear that the rise of the robots signals that human may be on the decline, or at the very least, will have very little left to do and may require universal basic income just to get by.  But even though the percentage of work that ...

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ConferencesDigital TransformationRobotic Process Automation

Optimize or Automate? How RPA is redefining Rapid Cycle Improvement

Do you optimize first or dive right into automation?  To most the answer is obvious. It isn’t. Recently I chaired a Process Excellence conference for the OPEX Exchange in San Diego where leading companies from Financial Services, Pharma, Healthcare and other industries as well as BPM providers and top consulting firms participated in a workshop on that very question. We had all heard the expression, “automating a bad process just produces bad outcomes faster," so a quick poll of the group produced a clear consensus: optimize first, then automate. For decades, applying technology to improve the way business processes worked was no small undertaking, whether done through internal development or external purchase of an application or platform. From ideation to imp...

Read More