Digital TransformationStrategy

Transformation is a Journey – You’re Going to Need a Roadmap

Why are vacations usually more fun than transformation programs? We don't start a family vacation by getting in a car and driving, we start by deciding where we want to go and determining if we should drive, fly, or maybe take a cruise.  We have a conversation about what kind of vacation we can afford and get input from the kids on where they would like to go.  We then pull all this together into a plan with a clear destination, a way to get there and a price we are willing to pay for the experience. Unfortunately that is a lot more than can be said of many transformation programs.  Too often they feel like a dream, or is it a nightmare, where we wake up on a plane headed we don't know where with no idea how we got on board.  But it is clear we are flyin...

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Digital TransformationStrategy

Of Autos & Apples – Vision and Strategy in the Digital Age

In our work with companies around the world I am amazed at how few have a real strategy for capitalizing on and dealing with the challenges posed by digital disruption. On the product front companies are looking to either take cost out of existing services by automating them or offer "new services" which are really no more than online versions of their old ones. On the workforce front, many organizations are playing defense in the automation game, downplaying the possibility of job loss to current employees while scrambling to hire and retain talent needed to get on top of the digital wave. Industry leaders would love to have the same cultural affinity for all things digital possessed by the digital natives. They would also prefer not to have to deal with the problem of what to do with all

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ConferencesDigital TransformationStrategyUncategorized

Key Takeaways from The Second Annual Digital Convergence Conference

It was a privilege to co-chair again at the 2nd annual Digital Convergence Conference in New York this week hosted by the Outsourcing Institute (OI) and the Institute for Robotic Process Automation and Artificial Intelligence (IRPA).  Here are some key takeaways from our outstanding industry speakers, panelists and moderators: There is no straight road to digital transformation. There are many twists and turns, challenges and changes along the way. Top to bottom alignment and persistence are key to progress.  Getting all your data to the cloud has had tremendous benefits but it’s what we do with it now that will be game changing - feeding analytics and fueling machine learning. A year ago we talked about RPA as an entry point to Intelligent Automation. N...

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Digital TransformationEnterprise Process ManagementStrategyUncategorized

Blockchain and You – Taking a Process View

Gartner’s 2018 survey of CIO’s found most companies do not yet have plans to adopt blockchain and only 1 percent have implemented the technology in one form or another.  Most have heard of Bitcoin but beyond cryptocurrency many may not have a sense of potential use cases in their businesses. But companies having a hard time figuring out how blockchain fits into their existing business processes may well soon be disrupted by startups leveraging digital ledgers in wholly new offerings. Increasing your blockchain awareness is key to reducing the threat of disruption and to including blockchain as as element in digital transformation for your organization. In this article we provide a brief primer on what blockchain is, benefits of blockchain and then take a process vie...

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Digital TransformationDigital WorkforceRobotic Process AutomationStrategy

Preparing for the Digital Workforce

Much of what has been written, for good reason, on the subject of automation is about the potential impact on jobs, with topics including: How many jobs will be lost? What type of jobs are most or least likely to go first? How can one defend one’s role against the specter of creeping automation? There is no question we face a tipping point with profound implications for our society and economy as cars and trucks go driverless, automated agents start taking customer calls, and bots process all that work in the back office. There is real fear that the rise of the robots signals that human may be on the decline, or at the very least, will have very little left to do and may require universal basic income just to get by.  But even though the percentage of work that ...

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Digital TransformationStrategy

Transformation is a Journey – You’re Going to Need a Roadmap

Why are vacations usually more fun than transformation programs? We don't start a family vacation by getting in a car and driving, we start by deciding where we want to go and determining if we should drive, fly, or maybe take a cruise.  We have a conversation about what kind of vacation we can afford and get input from the kids on where they would like to go.  We then pull all this together into a plan with a clear destination, a way to get there and a price we are willing to pay for the experience. Unfortunately that is a lot more than can be said of many transformation programs.  Too often they feel like a dream, or is it a nightmare, where we wake up on a plane headed we don't know where with no idea how we got on board.  But it is clear we are flyin...

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Digital TransformationStrategy

Vanderbilt on Digital Disruption

Cornelius Vanderbilt's success as an entrepreneur is legendary, but our interest in him should be more than historic. Vanderbilt's approach to long term strategy during a period of rapid technological change represents a free "How To" guide for business leaders in today's Age of Digital Disruption. Taking a page from Vanderbilt's book can help us sift through the dizzying array of technology choices and challenges, helping us to focus on what really matters in any enterprise - the mission. Master the mission and you master the market. The Steam Age The mission for Vanderbilt was transporting people and goods from point A to point B and through his life he proved the master at doing just that - better, faster, and cheaper than his competitors. He embarked on that mission as a boy - w

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