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Digital OAISS 2019 London Rocked!

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It was a pleasure to co-chair and keynote at #digitaloaiss London this year hosted by  the Institute for Robotic Process Automation and Artificial Intelligence.  Thank you to all our great speakers and panelists! Key takeaways – We are reaching tipping point where AI will so transform our world that we cannot afford to take a […]

Conferences

Key Takeaways from The Second Annual Digital Convergence Conference

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It was a privilege to co-chair again at the 2nd annual Digital Convergence Conference in New York this week hosted by the Outsourcing Institute (OI) and the Institute for Robotic Process Automation and Artificial Intelligence (IRPA).  Here are some key takeaways from our outstanding industry speakers, panelists and moderators: There is no straight road to digital transformation. […]

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The Powers of Why and Whoa – Key themes from OPEX 2018 in Braselton GA

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Thank you to all the outstanding speakers and to our participants at the #OPEXExchange at the lovely Chateau Elan in Braselton, GA! Themes that emerged: The remarkable new capabilities of intelligent automation, analytics and the internet of things have fast become essential components in the transformation toolkit. To leverage this power requires a deep understanding […]

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Wrong turns on the Digital journey

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8 Common Wrong Turns made in Digital Transformation: 1) Mistaking deploying digital technology for having a digital strategy 2) Limiting focus of automation initiatives to cost reduction and scale, missing the opportunity to enhance the customer experience 3) Assuming digital is about one capability, like RPA, instead of recognizing power of digital mashups to transform an end […]

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AI- The key to Scaling Cyber Defense

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Cybersecurity has become a core responsibility of and capability required for all institutions large and small, public and private. As the world moves to becoming completely connected through the Internet of Things the amount of types of data available to organizations is increasing exponentially, but so is the number of entry points, putting a strain on […]

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Process Lead Automation

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Process Led Automation Making Digital Transformation Work for You and Your CustomersDigital transformation is dramatically transforming the landscape of business process outsourcing.  Automating out manual work in services the way manufacturing automated assembly lines offers the prospect of reducing variation, increasing velocity, reducing cost and improving quality – all at the same time. The “robots” […]

Conferences

Gregory North to Chair 2016 PEX Conference

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Gregory North will be the chair of this year’s Process Excellence Exchange conference, June 20-21, 2016 at the lovely Pinehurst Resort in North Carolina.    In addition to his duties as chairman, Gregory will be moderating a panel on Leadership in Organizational Transformation, and presenting a case study on Aligning Operating Models with Business Strategy. www.pexexchange.com Share […]