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Building a Culture of Process Excellence

Is your workforce empowered to design, build and deliver value needed - and adapt to change quickly? Real change is 99% about culture.  The culture in which changes to process and technology are implemented will either accelerate or undermine the change process.   Effective Change Management requires engaging your teams in and preparing them for change, not just communicating about it. Globe North has provided solutions  to help drive change at all levels of organizations public and private.  Let us help retool or jump start your employee engagement program, building a culture of process excellence. Lean Culture Rapidly deploy Lean concepts and tools throughout your organization, empowering teams at all levels to continuously improve the value they produce,...

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Digital OAISS 2019 London Rocked!

It was a pleasure to co-chair and keynote at #digitaloaiss London this year hosted by  the Institute for Robotic Process Automation and Artificial Intelligence.  Thank you to all our great speakers and panelists! Key takeaways - We are reaching tipping point where AI will so transform our world that we cannot afford to take a “wait and see” approach.  AI must be part of our strategies NOW. Number of bots deployed is  a poor indicator of initiative success. It’s like measuring number of people hired. It’s what they are doing, the value they add that matters. Successful RPA ROI to date is much more about enabling scale than taking cost out. Linked In posting on Digital OAISS 2019...

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ConferencesDigital TransformationStrategyUncategorized

Key Takeaways from The Second Annual Digital Convergence Conference

It was a privilege to co-chair again at the 2nd annual Digital Convergence Conference in New York this week hosted by the Outsourcing Institute (OI) and the Institute for Robotic Process Automation and Artificial Intelligence (IRPA).  Here are some key takeaways from our outstanding industry speakers, panelists and moderators: There is no straight road to digital transformation. There are many twists and turns, challenges and changes along the way. Top to bottom alignment and persistence are key to progress.  Getting all your data to the cloud has had tremendous benefits but it’s what we do with it now that will be game changing - feeding analytics and fueling machine learning. A year ago we talked about RPA as an entry point to Intelligent Automation. N...

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Digital TransformationEnterprise Process ManagementStrategyUncategorized

Blockchain and You – Taking a Process View

Gartner’s 2018 survey of CIO’s found most companies do not yet have plans to adopt blockchain and only 1 percent have implemented the technology in one form or another.  Most have heard of Bitcoin but beyond cryptocurrency many may not have a sense of potential use cases in their businesses. But companies having a hard time figuring out how blockchain fits into their existing business processes may well soon be disrupted by startups leveraging digital ledgers in wholly new offerings. Increasing your blockchain awareness is key to reducing the threat of disruption and to including blockchain as as element in digital transformation for your organization. In this article we provide a brief primer on what blockchain is, benefits of blockchain and then take a process vie...

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Virgin’s Almond Platform: Radical Transparency via Blockchain

“Blockgeeks” rejoice! Virgin has shown the way with its new Almond platform to achieving “radical transparency” while maintaining security across its retail supply chain using #blockchain. Consumers will be able to use their phone to scan a barcode on a product and trace it all the way back to the origin points of its ingredients. Almond demonstrates the possibilities to transform the experience of consumers, increase brand loyalty and generate data on point of use by providing them with instant insight on product origins. #digitaltransformation #retail #supplychain #strategy #customerexperience #cx #customerloyalty #food #food industry Virgin's Almond Platform: Radical Transparency via Blockchain Image credit: Almond...

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The Powers of Why and Whoa – Key themes from OPEX 2018 in Braselton GA

Thank you to all the outstanding speakers and to our participants at the #OPEXExchange at the lovely Chateau Elan in Braselton, GA! Themes that emerged: The remarkable new capabilities of intelligent automation, analytics and the internet of things have fast become essential components in the transformation toolkit. To leverage this power requires a deep understanding of process. But as cool as these new technologies are it is still all about people, the customers we serve, the employees that design and deliver service. We empower people with the ability to see the work, and the waste and take action to continuously improve. We engage them in an environment that is respectful, rewarding and fun! We connect with and motivate people by sharing stories that touch them emotiona...

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Wrong turns on the Digital journey

8 Common Wrong Turns made in Digital Transformation: 1) Mistaking deploying digital technology for having a digital strategy 2) Limiting focus of automation initiatives to cost reduction and scale, missing the opportunity to enhance the customer experience 3) Assuming digital is about one capability, like RPA, instead of recognizing power of digital mashups to transform an end to end process 4) Not engaging key internal stakeholders at all levels of the organization 5) Failing to build competency to identify, test and deploy digital assets 6) Lacking systematic processes to prioritize opportunities, manage work in progress and track realization of benefits 7) Waiting until after bots are in production to start thinking about skills and tools needed to manage the digital workforce 8...

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AI- The key to Scaling Cyber Defense

Cybersecurity has become a core responsibility of and capability required for all institutions large and small, public and private. As the world moves to becoming completely connected through the Internet of Things the amount of types of data available to organizations is increasing exponentially, but so is the number of entry points, putting a strain on cybersecurity teams to keep up. But keep up they must, because the things they are protecting – an organization’s digital assets are its most precious, the source of new insight, offers, business models – and future growth. To thrive in the 21st century organizations must be digital. To survive they must be digitally secure. Phrases used in cybersecurity like perimeter are often ones we usually associate with warfare. The anal...

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Gregory North gives keynote address at Dallas OAISS Conference – May 3

"It is completely overwhelming when you think digital strategy means finding something to do with every cool new tool in the ever changing digital toolkit.  But that’s not how it works.  Successful digital transformation starts with what isn’t changing – customer, process and culture.  You find a problem worth solving, bring to bear a mashup of these technologies, like IoT generating Big Data and Analytics through which AI learns and using NLP converses – and create new value.” Post on LinkedIn...

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Process Lead Automation

Process Led Automation Making Digital Transformation Work for You and Your CustomersDigital transformation is dramatically transforming the landscape of business process outsourcing.  Automating out manual work in services the way manufacturing automated assembly lines offers the prospect of reducing variation, increasing velocity, reducing cost and improving quality – all at the same time. The “robots” here are not mechanical arms assembling autos, they are workflow tools armed with business rules automating repetitive tasks and routing the output to the next step in the process.  Where these technologies have been fully leveraged the result is processing without human intervention. For BPO providers whose business model is to do manual work for less this represents an exist...

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