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Key Takeaways from The Second Annual Digital Convergence Conference

It was a privilege to co-chair again at the 2nd annual Digital Convergence Conference in New York this week hosted by the Outsourcing Institute (OI) and the Institute for Robotic Process Automation and Artificial Intelligence (IRPA).  Here are some key takeaways from our outstanding industry speakers, panelists and moderators: There is no straight road to digital transformation. There are many twists and turns, challenges and changes along the way. Top to bottom alignment and persistence are key to progress.  Getting all your data to the cloud has had tremendous benefits but it’s what we do with it now that will be game changing - feeding analytics and fueling machine learning. A year ago we talked about RPA as an entry point to Intelligent Automation. N...

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