The Powers of Why and Whoa – Key themes from OPEX 2018 in Braselton GA

Thank you to all the outstanding speakers and to our participants at the #OPEXExchange at the lovely Chateau Elan in Braselton, GA! Themes that emerged: The remarkable new capabilities of intelligent automation, analytics and the internet of things have fast become essential components in the transformation toolkit. To leverage this power requires a deep understanding …

Wrong turns on the Digital journey

8 Common Wrong Turns made in Digital Transformation: 1) Mistaking deploying digital technology for having a digital strategy 2) Limiting focus of automation initiatives to cost reduction and scale, missing the opportunity to enhance the customer experience 3) Assuming digital is about one capability, like RPA, instead of recognizing power of digital mashups to transform an end …

Lessons from London

LESSONS FROM LONDON – takeaways from the OI/IRPA AI OAISS #DigitalTransformation event in London last week: – AI expected to create nearly $4 trillion in new value by 2022. – Digital Strategy is not about technology, but how customer experience  & process capability can be transformed by technology.   – Bot Career Path accelerating- fueled by …

Gregory North gives keynote address at Dallas OAISS Conference – May 3

“It is completely overwhelming when you think digital strategy means finding something to do with every cool new tool in the ever changing digital toolkit.  But that’s not how it works.  Successful digital transformation starts with what isn’t changing – customer, process and culture.  You find a problem worth solving, bring to bear a mashup …

Optimize or Automate? How RPA is redefining Rapid Cycle Improvement

Do you optimize first or dive right into automation?  To most the answer is obvious. It isn’t. Recently I chaired a Process Excellence conference for the OPEX Exchange in San Diego where leading companies from Financial Services, Pharma, Healthcare and other industries as well as BPM providers and top consulting firms participated in a workshop on …

Transformation is a Journey – You’re Going to Need a Roadmap

Why are vacations usually more fun than transformation programs? We don’t start a family vacation by getting in a car and driving, we start by deciding where we want to go and determining if we should drive, fly, or maybe take a cruise.  We have a conversation about what kind of vacation we can afford and get input …

Process Lead Automation

Process Led Automation Making Digital Transformation Work for You and Your CustomersDigital transformation is dramatically transforming the landscape of business process outsourcing.  Automating out manual work in services the way manufacturing automated assembly lines offers the prospect of reducing variation, increasing velocity, reducing cost and improving quality – all at the same time. The “robots” …