Transformation for the Digital Age
“If you can dream it, you can do it.” – Walt Disney Digital Business is here Digital business is here and it is already clear what an epic shift it is – in how we live and how we work. What is it? It is potential changes in the way consumers and businesses operate in …
Continue reading “Digital business requires rethinking an industry, not just your business”
STP Defined Straight through processing (STP) are transactions executed without human intervention within or across entities. Lean process design combined with enabling technologies have allowed data to be relayed across systems without re-keying, reducing time to process in some cases from days to seconds. Although not limited to financial services the term is often associated …
Continue reading “Straight-through Processing – Lean transaction flow comes of age”
Process complexity holding us back In its 2016 Global Transformation Study, KPMG found the complexity of the operating model was the number one reason why transformation efforts fail. According to Gartner’s 2015 study on Digital Business, lack of business process maturity will limit 80% of businesses from realizing the full potential of going digital. …
Continue reading “Complexity Limits Potential for Transformation”
Digital BPO Webinar Series “Digital – The Key to Unlocking Operational Transformation” Bringing Agility to Governance & Pricing: September 13, 12:00-1:00 PM EST To become competitive, new approaches to contract governance and pricing are needed to complement increasingly digitalized and fast moving approaches to service delivery. This webinar will investigate the effectiveness of more agile …
Continue reading “Bringing Agility to BPO Governance and Pricing – Webinar”
Recently I had the opportunity to sit down with Outsourcing Institute President Daniel Goodstein for a virtual chat about trends in today’s BPO market, what digital disruption and transformation represent as challenges and opportunities for BPO clients and providers, and suggestions to maximize the potential for success at this key moment in the evolution of BPO. To watch …
The Digital BPO Innovations Conference being held in October in New York City is newly re-focused around the impact of Digital on BPO, to help industry leaders get together to discuss and strategize how the industry is rapidly evolving and enabling organizations to transform into digital enterprises. With a focus on the next wave of innovative …
Gregory North will be the chair of this year’s Process Excellence Exchange conference, June 20-21, 2016 at the lovely Pinehurst Resort in North Carolina. In addition to his duties as chairman, Gregory will be moderating a panel on Leadership in Organizational Transformation, and presenting a case study on Aligning Operating Models with Business Strategy. www.pexexchange.com Share …
Continue reading “Gregory North to Chair 2016 PEX Conference”
Last month New York State Lean took its award-winning program to new heights during a session in which more than eighty teams from agencies across state government worked in parallel to generate one hundred and fifteen value stream maps – in less than two hours! I had the privilege of leading the event which was organized by NYS Lean Director Erika …
Governor Andrew M. Cuomo today announced that New York State’s Lean Initiative received the 2016 Citizens Budget Commission’s Prize for Public Service Innovation. The Lean Initiative is an innovative public-private partnership designed to make government more efficient and responsive, which has had widespread impact since its inception in late 2013. The CBC Prize is awarded …
Process is fundamental to the way we work and yet for too long it’s been confined to specialist quality or process improvement departments. Isn’t it time that process played a more prominent role in the boardroom? That seems to be happening in certain pockets of the industry as Xerox Business Services has appointed Gregory North …