Time for High Value Process Excellence

Process is fundamental to the way we work and yet for too long it’s been confined to specialist quality or process improvement departments. Isn’t it time that process played a more prominent role in the boardroom?

That seems to be happening in certain pockets of the industry as Xerox Business Services has appointed Gregory North as its Chief Process Officer. In this PEX Network interview, North describes the new role as well how process excellence needs to move beyond the jargon and speak the language of business to truly drive results.   Read More

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