Leading in Turbulent Times

Organizations today face unprecedented challenges during the global pandemic, accelerating the digital disruption of their markets. Agile organizations are taking action to weather the crisis and emerge on the other side even stronger. Visionary leaders are embracing uncertainty as an opportunity to stretch and transform. To do so will require outstanding business agility. Join us …

Transformation is a Journey – You’re Going to Need a Roadmap

Why are vacations usually more fun than transformation programs? We don’t start a family vacation by getting in a car and driving, we start by deciding where we want to go and determining if we should drive, fly, or maybe take a cruise.  We have a conversation about what kind of vacation we can afford and get input …

Building a Culture of Process Excellence

Is your workforce empowered to design, build and deliver value needed – and adapt to change quickly? Real change is 99% about culture.  The culture in which changes to process and technology are implemented will either accelerate or undermine the change process.   Effective Change Management requires engaging your teams in and preparing them for change, …

Of Autos & Apples – Vision and Strategy in the Digital Age

In our work with companies around the world I am amazed at how few have a real strategy for capitalizing on and dealing with the challenges posed by digital disruption. On the product front companies are looking to either take cost out of existing services by automating them or offer “new services” which are really …

Key Takeaways from The Second Annual Digital Convergence Conference

It was a privilege to co-chair again at the 2nd annual Digital Convergence Conference in New York this week hosted by the Outsourcing Institute (OI) and the Institute for Robotic Process Automation and Artificial Intelligence (IRPA).  Here are some key takeaways from our outstanding industry speakers, panelists and moderators: There is no straight road to digital transformation. …

Virgin’s Almond Platform: Radical Transparency via Blockchain

“Blockgeeks” rejoice! Virgin has shown the way with its new Almond platform to achieving “radical transparency” while maintaining security across its retail supply chain using #blockchain. Consumers will be able to use their phone to scan a barcode on a product and trace it all the way back to the origin points of its ingredients. …