Transformation is a Journey – You’re Going to Need a Roadmap

Why are vacations usually more fun than transformation programs? We don’t start a family vacation by getting in a car and driving, we start by deciding where we want to go and determining if we should drive, fly, or maybe take a cruise.  We have a conversation about what kind of vacation we can afford and get input …

Of Autos & Apples – Vision and Strategy in the Digital Age

In our work with companies around the world I am amazed at how few have a real strategy for capitalizing on and dealing with the challenges posed by digital disruption. On the product front companies are looking to either take cost out of existing services by automating them or offer “new services” which are really …

Key Takeaways from The Second Annual Digital Convergence Conference

It was a privilege to co-chair again at the 2nd annual Digital Convergence Conference in New York this week hosted by the Outsourcing Institute (OI) and the Institute for Robotic Process Automation and Artificial Intelligence (IRPA).  Here are some key takeaways from our outstanding industry speakers, panelists and moderators: There is no straight road to digital transformation. …

Lessons from London

LESSONS FROM LONDON – takeaways from the OI/IRPA AI OAISS #DigitalTransformation event in London last week: – AI expected to create nearly $4 trillion in new value by 2022. – Digital Strategy is not about technology, but how customer experience  & process capability can be transformed by technology.   – Bot Career Path accelerating- fueled by …

Optimize or Automate? How RPA is redefining Rapid Cycle Improvement

Do you optimize first or dive right into automation?  To most the answer is obvious. It isn’t. Recently I chaired a Process Excellence conference for the OPEX Exchange in San Diego where leading companies from Financial Services, Pharma, Healthcare and other industries as well as BPM providers and top consulting firms participated in a workshop on …

Transformation is a Journey – You’re Going to Need a Roadmap

Why are vacations usually more fun than transformation programs? We don’t start a family vacation by getting in a car and driving, we start by deciding where we want to go and determining if we should drive, fly, or maybe take a cruise.  We have a conversation about what kind of vacation we can afford and get input …