Leading in Turbulent Times

Organizations today face unprecedented challenges during the global pandemic, accelerating the digital disruption of their markets. Agile organizations are taking action to weather the crisis and emerge on the other side even stronger. Visionary leaders are embracing uncertainty as an opportunity to stretch and transform. To do so will require outstanding business agility. Join us …

Building a Culture of Process Excellence

Is your workforce empowered to design, build and deliver value needed – and adapt to change quickly? Real change is 99% about culture.  The culture in which changes to process and technology are implemented will either accelerate or undermine the change process.   Effective Change Management requires engaging your teams in and preparing them for change, …

Key Takeaways from The Second Annual Digital Convergence Conference

It was a privilege to co-chair again at the 2nd annual Digital Convergence Conference in New York this week hosted by the Outsourcing Institute (OI) and the Institute for Robotic Process Automation and Artificial Intelligence (IRPA).  Here are some key takeaways from our outstanding industry speakers, panelists and moderators: There is no straight road to digital transformation. …

Virgin’s Almond Platform: Radical Transparency via Blockchain

“Blockgeeks” rejoice! Virgin has shown the way with its new Almond platform to achieving “radical transparency” while maintaining security across its retail supply chain using #blockchain. Consumers will be able to use their phone to scan a barcode on a product and trace it all the way back to the origin points of its ingredients. …

The Powers of Why and Whoa – Key themes from OPEX 2018 in Braselton GA

Thank you to all the outstanding speakers and to our participants at the #OPEXExchange at the lovely Chateau Elan in Braselton, GA! Themes that emerged: The remarkable new capabilities of intelligent automation, analytics and the internet of things have fast become essential components in the transformation toolkit. To leverage this power requires a deep understanding …

Wrong turns on the Digital journey

8 Common Wrong Turns made in Digital Transformation: 1) Mistaking deploying digital technology for having a digital strategy 2) Limiting focus of automation initiatives to cost reduction and scale, missing the opportunity to enhance the customer experience 3) Assuming digital is about one capability, like RPA, instead of recognizing power of digital mashups to transform an end …

Gregory North gives keynote address at Dallas OAISS Conference – May 3

“It is completely overwhelming when you think digital strategy means finding something to do with every cool new tool in the ever changing digital toolkit.  But that’s not how it works.  Successful digital transformation starts with what isn’t changing – customer, process and culture.  You find a problem worth solving, bring to bear a mashup …