Bringing Agility to BPO Governance and Pricing – Webinar

Digital BPO Webinar Series “Digital – The Key to Unlocking Operational Transformation” Bringing Agility to Governance & Pricing: September 13, 12:00-1:00 PM EST To become competitive, new approaches to contract governance and pricing are needed to complement increasingly digitalized and fast moving approaches to service delivery. This webinar will investigate the effectiveness of more agile …

Outsourcing Institute Hosts Interview with Gregory North on BPO and Digital Transformation

Recently I had the opportunity to sit down with Outsourcing Institute President Daniel Goodstein for a virtual chat about trends in today’s BPO market, what digital disruption and transformation represent as challenges and opportunities for BPO clients and providers, and suggestions to maximize the potential for success at this key moment in the evolution of BPO. To watch …

Outsourcing Institute Holding Digital BPO Innovations Conference – Gregory North to Co-Chair

The Digital BPO Innovations Conference being held in October in New York City is newly re-focused around the impact of Digital on BPO, to help industry leaders get together to discuss and strategize how the industry is rapidly evolving and enabling organizations to transform into digital enterprises. With a focus on the next wave of innovative …

Gregory North to Chair 2016 PEX Conference

Gregory North will be the chair of this year’s Process Excellence Exchange conference, June 20-21, 2016 at the lovely Pinehurst Resort in North Carolina.    In addition to his duties as chairman, Gregory will be moderating a panel on Leadership in Organizational Transformation, and presenting a case study on Aligning Operating Models with Business Strategy. www.pexexchange.com Share …