The pandemic saw a huge rise in the use of virtual appointments and telehealth delivery. Whilst this expansion of telehealth has not been without its problems and is more suited to some aspects of delivery than others, it is clearly here to stay, but needs to be thoughtfully integrated into overall healthcare provision.

It is also important to consider not just the patent experience and outcomes, but also the need for healthcare professionals to have telehealth systems that are easy to use, well integrated into other legacy platforms and business processes, integrate virtual and in-person appointments, and ease workload.

Globe North professionals can help identify, select and seamlessly adopt telehealth systems as part of transformed processes and operations to ensure value is maximized and the patient and health professionals interactions are optimized.

Many organizations in the healthcare industry have been slow to embrace the wealth of benefits that process automation offers including elimination of manual tasks, reduction in error rates, and increased speed of processing.

The focus of most technology investment, especially though the pandemic, has been on introducing technology to transform the patient to clinician experience. However, there remains a wealth of opportunities to leverage this increasingly mature technology to transform the effectiveness and efficiency of activities across the whole end to end processes of healthcare delivery and back-office administration.

Claims processing for example is a typically a costly, cumbersome, and tedious activity, prone to errors and revenue leakage. Other industries have already shown that huge benefits can be gained from utilizing automation in these sorts of processes and these similar benefits in turn would enable more focus of resources on frontline heathcare provision.

Globe North has decades of experience helping organizations leverage process automation, through use of AI and RPA, process redesign and business transformation.

Healthcare organizations handle large volumes of very sensitive patient data on a daily basis. They also face the uniquely difficult challenge of ensuring confidentiality and privacy of patient data while at the same time making this data easily available to healthcare professionals across often complex organizations to enable optimal health outcomes for patients.

Cybersecurity in this setting is far more than a technology problem to solve but rather it requires cybersecurity to be woven into the fabric of healthcare organizations through business processes, working practices, as well as in the underlying IT systems and processes.

At Globe North we have a wealth of experience in helping organizations to position, organize and build cybersecurity operations and systems that are robust and resilient and integrated into business operations.

Recent world and geopolitical events have exposed the rigidity and fragility of supply chains across many industries. Problems in medical supply chains has led to shortfalls and interruptions to the supply of medicines, and other medical products and services.

Making supply chains more resilient will require strategic changes including driving onshoring of manufacturing, integration and consolidation of data across supply networks, and moving away from single sourcing so increasing the diversification of suppliers.

Globe North can bring our extensive business architecture and transformation experience to help develop and drive changes to business processes and systems across healthcare organizations and interconnected supply chains to drive value and improve resilience.