Governments are increasingly called upon to address complex and interconnected problems.
Federal, state, and local governments are responsible for delivering, daily, vitally important services across a wide range of diverse areas including:
- Defence and international relations
- Police and fire protection
- Public education
- Public health and housing
- Transportation and other infrastructure
- Mail delivery
- Economic development and market regulation
- Natural resources, environmental protection, and public lands
With significant political, economic, and societal impacts from major world events, and with rapid advances in technology, the pressure on public administration has never been greater. In order to address these challenges, public agencies will need to tackle some core management issues including:
- Managing amidst risk and uncertainty
- Conducting business in an agile manner
- Reflecting the nation’s diversity and ensure inclusion
- Improving service delivery
- Protecting cybersecurity
- Supporting environmentally sustainable operations
We have identified a few key areas that need particular investment to address the challenges.
Governments are increasingly called upon to address complex and interconnected problems.
Federal, state, and local governments are responsible for delivering vitally important services across a wide range of diverse areas including:
- Defence and international relations
- Police and fire protection
- Public education
- Public health and housing
- Transportation and other infrastructure
- Mail delivery
- Economic development and market regulation
- Natural resources, environmental protection, and public lands
With significant political, economic, and societal impacts from major world events, and with advances in technology continuing apace, the pressure on public administration has never been greater. In order to address these challenges, public agencies will need to tackle some core management issues including:
- Managing amidst risk and uncertainty
- Conducting business in an agile manner
- Reflecting the nation’s diversity and ensure inclusion
- Improving service delivery
- Protecting cybersecurity
- Supporting environmentally sustainable operations
At Globe North, we would recommend a few key areas that need particular investment to address the challenges.
Federal, state, and local governments all struggle to build a public service workforce that can meet the unique demands of our time due to inefficient hiring practices, limited salary flexibilities, and promotion rules that value longevity over expertise and performance. Public managers and employees are also struggling to adapt to the rapidly changing nature of work. For all these reasons, we face a significant risk that many public organizations will not have the workforce capacity necessary to achieve their critical missions and provide services to the public.
Globe North can help you build a highly skilled, agile, and responsive public sector workforce, design new human capital systems, and modernize policies and practices.
The public is increasingly transmitting their sensitive financial, health, and other personal information through online platforms so need assurance that their personal data is kept private and safeguarded from abuse. However, the data security infrastructure in both the public and the private sectors is vulnerable to exploitations, hacks, and breaches. With malevolent foreign intelligence entities, the hacking of public agencies the threat of data insecurity and exposure to breaches is real and immediate for governments, companies, and individuals.
At Globe North we have a wealth of experience in helping organizations to position, organize and build cybersecurity operations and systems that are robust and resilient.
Artificial Intelligence (AI) and Robotics Process Automation (RPA) have huge potential but the public sector in the United States is at the very beginning of a long-term journey to develop and harness these tools. Chatbots are being used in citizen engagement systems; AI technology is augmenting decision-making in the areas of cybersecurity monitoring, public policy modeling, database anomalies, and waste and abuse identification. AI and automation systems utilization can:
- Improve speed, efficiency, and effectiveness
- Save scarce public funds
- Reach quicker conclusions than humans
- Transform public sector work life
- Allow more time to be spent on core agency missions
- Facilitate the development and utilization of more personalized services to agency stakeholders
The public sector is also often constrained by a prevalence of legacy IT systems. The unique procurement procedures, especially in federal government, means that upgrading to new technology can take a long time. Also, efficiently and effectively integrating new systems into legacy processes that have gradually evolved over time needs careful planning and redesign. One key constraint to adoption of automation are these legacy processes that are often overly complicated, inefficient and don’t deliver the desired outcomes.
Globe North has decades of experience in process redesign, process automation, business transformation and organizational development.
Federal, state, and local governments all struggle to build a public service workforce that can meet the unique demands of our time due to inefficient hiring practices, limited salary flexibilities, and promotion rules that value longevity over expertise and performance. Public managers and employees are also struggling to adapt to the rapidly changing nature of work. For all these reasons, we face a significant risk that many public organizations will not have the workforce capacity necessary to achieve their critical missions and provide services to the public.
Globe North can help you build a highly skilled, agile, and responsive public sector workforce, design new human capital systems, and modernize policies and practices.
The public is increasingly transmitting their sensitive financial, health, and other personal information through online platforms so need assurance that their personal data is kept private and safeguarded from abuse. However, the data security infrastructure in both the public and the private sectors is vulnerable to exploitations, hacks, and breaches. With malevolent foreign intelligence entities, the hacking of public agencies the threat of data insecurity and exposure to breaches is real and immediate for governments, companies, and individuals.
At Globe North we have a wealth of experience in helping organizations to position, organize and build cybersecurity operations and systems that are robust and resilient.
Artificial Intelligence (AI) and Robotics Process Automation (RPA) have huge potential but the public sector in the United States is at the very beginning of a long-term journey to develop and harness these tools. Chatbots are being used in citizen engagement systems; AI technology is augmenting decision-making in the areas of cybersecurity monitoring, public policy modeling, database anomalies, and waste and abuse identification. AI and automation systems utilization can:
- Improve speed, efficiency, and effectiveness
- Save scarce public funds
- Reach quicker conclusions than humans
- Transform public sector work life
- Allow more time to be spent on core agency missions
- Facilitate the development and utilization of more personalized services to agency stakeholders
The public sector is also often constrained by a prevalence of legacy IT systems. The unique procurement procedures, especially in federal government, means that upgrading to new technology can take a long time. Also, efficiently and effectively integrating new systems into legacy processes that have gradually evolved over time needs careful planning and redesign. One key constraint to adoption of automation are these legacy processes that are often overly complicated, inefficient and don’t deliver the desired outcomes.
Globe North has decades of experience in process redesign, process automation, business transformation and organizational development.
